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FAQ and Useful Information

General FAQ
General FAQ

Q: Can I cancel my flight booking?

A: Yes, cancellation is permitted. However, depending on the fare conditions of your ticket, some ticket are not refundable. Always check the fare conditions before purchasing your ticket.

Q: Do I need to reconfirm my flights?

A: Reconfirmation is not required for some airlines. However, you are strongly recommended to reconfirm your flights directly with the airlines at least 24 hours prior to your departures. This is to ensure that you are made aware of any changes by airline if any, such as change of flight numbers, change of departure / arrival times, or terminal.

Q: What should I do if I want to make changes to my ticket?

A: Contact our ticketing office for assistance.

Q: What should I do if I cannot travel on the day of my departure?

A: You must notify the airlines directly or inform our ticketing office to cancel your flight(s) at least 4 hours prior to your flight departure to avoid no-show penalty fee implemented by carriers. Please note that some tickets do not allow refund or change of flight, and such ticket is considered Null, Void and Invalid. Other tickets may incur additional charges for use at dates other than ticketed flight dates.

Q: How long does it take to process refund after cancellation of my transaction?

A : Six Continents Travel makes every effort to process your refund as quickly as possible. As payment process varies with the product you purchased, the time for a refund depends on the product that was being purchased earlier on.

For air ticket, refund will generally takes from 2 to 6 months

Q: What is the minimum validity before passport expiry date on my passport to travel?

A: Your Passport must have a minimum validity of 6 months after your intended return flight date.

Q: What are the standard procedures for airport check-in?

A: We recommend that you check-in at least 2 hours prior to flight’s departure for international travel.

You will need to present your passport and ticket at the airline check-in counter to obtain your boarding pass. For those travelling with e-tickets, please print a copy of your itinerary or e-ticket receipt as airlines may request to view.

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